The IntegriServ Clean Guarantee
Our Commitment
We're committed to providing exceptional customer service. We guarantee to respond promptly to address any service issue. That's not just a promise—it's how we operate.
For over 20 years, we've built our reputation on this: listen to what you need, deliver what we promise, and back it up with a process that works.
1. Consultation
The path begins with listening. A scheduled time for understanding your needs and challenges. What's important? What's worked? What hasn't? What are the specific cleaning issues—floors, carpets, bathrooms, office areas? Is there anything that needs attention urgently? Is there anything that has been neglected?
2. Prepare Proposal
Our next step is to prepare a proposal tailored to your immediate and ongoing goals. This proposal includes details of all aspects of the service being offered, a contract, and transparent pricing. You see exactly what you're getting and what it costs.
3. Review Proposal
We review the proposal with you to confirm we've understood your needs. In this review, we also explain our processes—including how we regularly monitor and measure our service to ensure we deliver on our promises. No surprises. No hidden scope.
4. Get Started
Once you sign up for cleaning services, we get started properly. We don't just have someone show up with an IntegriServ uniform. We have a thorough walk-through and initial cleaning process that engages both our staff and the franchisee at your site. We use proven procedures to launch your new service on the right foot and maintain accountability for the commitments we've made.
5. IntegriServ-Clean
We want you to feel that your facility is not just clean—it's IntegriServ-Clean. We have a proven system of cleaning that delivers results. We have a proven business model that delivers the service that merits our IntegriServ Clean Guarantee.
What Our Customers Say
We routinely ask our customers for feedback. Here's what they tell us:
"This has been the best service in 14 years that I have seen in the two locations I've been at."
D.T., Transportation, Akron, Ohio — 3 years
"Everything is great. I noticed a SDS for a cleaning product. That's great too and right in line with our own Hazcom program. Fabulous work as usual!"
T.F., Manufacturing, East Canton, Ohio
"Does a great job, even with the construction. Only complaint: they keep this place cleaner than I do my own house!"
J.W., Telemarketing, Akron, Ohio — 14 years
"You guys are really great! Not a suggestion, just a fact."
M.M., Service, Canton, Ohio — 13 years
Before & After
Our process delivers measurable results. See for yourself.
The IntegriServ Clean Difference
Listen. Assess. Propose. Launch. Deliver. Respond. That's the process. That's why our customers stick with us for years, not months.
Ready to experience IntegriServ-Clean?