Frequently Asked Questions
Below are answers to common questions from facility managers and business owners. If you don't find what you're looking for, we'd be happy to discuss your specific needs.
If you would like any more information, please contact us.
Learning About IntegriServ
1. What makes IntegriServ different?
We focus on partnership and accountability. You get a dedicated local owner who is invested in your facility's success. Our approach combines expert training, regular quality inspections, customized programs, and genuine communication. We build relationships, not transactions.
2. What areas do you serve?
We serve Ohio, Michigan, Indiana, and Florida, including Cleveland, Akron, Canton, Toledo, Detroit, Saginaw, Indianapolis, and the Tampa/Clearwater area. If you're unsure whether we serve your location, reach out—we'd love to discuss it.
3. How does your healthcare cleaning work?
We specialize in medical-grade cleaning for offices, dental practices, clinics, and healthcare facilities. Our services include hospital-grade disinfection, electrostatic spraying, infection-control protocols, and comprehensive compliance documentation.
4. Do you offer green or eco-friendly cleaning?
Yes. We use EPA-approved green cleaning protocols and can accommodate facilities with sustainability goals. These options are available as part of our service offerings.
5. Do you have toilet paper, soap, and other consumables?
Yes! We can be your single source provider for any janitorial needs. We have a large warehouse that stocks toilet paper, paper towels, soaps, sanitizers, urinal screens, air fresheners, etc. We are aligned with tier 1 vendors and buy directly from the manufacturers so that we can pass the savings along to our customers!
Getting Started
1. How do I get a quote?
The best way to start is with a free facility assessment. We visit your location, understand your needs, and provide a customized quote based on your specific requirements.
2. How long does it take to get started?
Small offices typically move from assessment to first cleaning within 1–2 weeks. Larger facilities may take 2–4 weeks. We'll work with you to set a schedule that fits your business.
3. What if I need to adjust my service plan?
Simply contact your market manager. Need additional cleaning for an event? Want to adjust frequency? Add a new service? Your manager handles it directly and keeps everything seamless.
4. What are your contract terms?
We work with you on contract terms and are happy to customize schedules and services as your needs evolve. During your facility assessment, we'll discuss what works best for your situation.
5. Are you insured and bonded?
Yes. We maintain full liability insurance, janitorial bonds, and workers' compensation. Complete documentation is available during your proposal.
Understanding Commercial Cleaning
1. How is professional cleaning different from in-house staff?
Professional cleaning outsources the entire operation—hiring, training, equipment, management, and accountability. You focus on your core business. Professional teams also bring specialized expertise and consistency that's difficult to maintain with in-house staff.
2. How often should my facility be cleaned?
Frequency depends on your facility type, size, and traffic patterns. Most offices benefit from daily or weekly cleaning. We'll recommend a schedule during your facility assessment that keeps your space looking professional and functioning optimally.
3. What does a typical cleaning visit include?
This varies by facility and customized program. Typically: restrooms, break areas, offices, lobby, floors, trash removal, and disinfection of high-touch surfaces. Your customized scope will be clearly documented in your proposal.